FREQUENTLY ASKED QUESTIONS
When you pay by credit/debit card, payments will be shown on your statement under the name “Med Zone Clinic Ltd”
We can post items, INCLUDING prescription medication, to;
Australia, Canada, Republic of Cyprus, Japan, Malesia, Russia, Thailand, Denmark, Finland, Germany, Greece, Malta, the UK and in All States in the USA.
We can post items, EXCLUDING, prescription medication to,
Australia, Canada, Austria, Belgium, Croatia, Czech Republic, Japan, Malesia, Russia, Thailand, Estonia, France, Hungary, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the UK
We do not currently ship to the other countries not listed above (due to the laws of the destination country).
Yes, we do offer delivery to All the States in the USA.
You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).
You should receive your tracking number by email automatically, once Royal Mail/ DHL have collected your order for delivery.
This is usually around 6 PM.
You should check your junk mail if you have not received this. If you don’t receive the email, please let us know, and we will get this for you manually.
No. Not All orders for medication require a signature on receipt of delivery
If you are not in to receive your package, it automatically drops to your mailbox. You should be left a card, or updated online with the tracking reference number.
If you do not have a mailbox, then it will be returned, and there are redelivery fees associated with this.
Redelivery costs $50 due to costs incurred for return and redelivery.
Post offices will return packages sent directly to them, and this will incur a $20 redelivery charge.
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